Disabling an account is a softer action than stopping trading. It pauses trading activity without necessarily
closing the account or cancelling a subscription.
Disabling is best for a temporary pause without touching your subscription or settings. If you specifically
want to close open positions and cancel pending orders, see stopping and resuming instead. To update
your profile or billing, see managing your account.
Stopping vs disabling
Stopping trading closes open positions at market price and cancels pending orders immediately. Disabling
puts the account on hold instead: trading pauses, but your subscription, profile and settings stay
untouched, and you can reactivate whenever you are ready.
Step-by-step
1. Open account options
Go to account settings and tap the three dots in the top-right corner.
2. Tap Disable account
Select Disable account from the menu.
3. Confirm
Read the confirmation explaining that trading activity will be paused. Confirm only once you understand the effect.
4. Reactivate when ready
You can reactivate from account settings when you want the account to operate again.
FAQ
No. Disabling only pauses trading activity. Your subscription keeps running and billing continues as normal. To manage or cancel billing itself, see managing your account. Disabling is meant for a temporary pause; if you want to stop billing altogether, cancelling your subscription is the separate option covered on that page.
Stopping closes open positions at market price and cancels pending orders immediately. Disabling only pauses future trading without touching your settings, and you can reactivate at any time. See stopping and resuming for the full difference. Choose whichever matches what you actually want paused, since the two settings do not overlap.
Yes. There is no waiting period. Reactivate from account settings whenever you are ready to resume trading. There is no need to contact support to do this unless you run into an issue.
